GENERAL PHOTO SESSION TERMS & CONDITIONS

Any person under the age of 18 must be accompanied by a parent or legal guardian over the age of 21.

We offer a professional service and reserve the right to deny or cut short the photo session if any of our staff feel that a client’s behaviour, presentation or hygiene may compromise the experience for other clients.

We do not offer childcare facilities and you are kindly requested to ensure that there is a responsible adult with you to supervise any children during the time spent in the studio. We recommend that you do not bring children with you unless you have booked a Family photo shoot.

 

Booking a Photo Session

Each photo session is subject to a Refundable Booking Deposit (up to £150), taken at the time of booking to guarantee your date and time. Booking Deposits vary according to photo session type, date and availability.

Booking Deposits can be used as part payment towards any products purchased or studio space bookings.  Booking Deposits will be refunded approximately 10 days after your shoot date if you do not make a purchase, for studio hire booking deposits can be added to your daily or hourly rate, this is upon request.

If you arrive more than 20 minutes after your scheduled shooting time, your shoot cannot be guaranteed. In such cases we may provide either a shortened makeup session or cancel the session altogether. In the event of your shoot being cancelled by us, there is a charge of £50.00 (less booking deposit paid) which is non-refundable and will be debited from the credit/debit card on which the booking deposit was paid.

You will receive confirmation of your booking by email and text.

 

No Shows

No Shows are subject to a £50.00 charge (less booking deposit paid) which is non-refundable and will be debited from the credit/debit card on which the booking deposit was paid.

Bookings Deposits are non-refundable if you fail to attend your session.

 

Amending Bookings

Bookings can only be changed by calling the Bookings Team on the main number or email: info@impactdigitalphoto.com. If you have booked with a third party, you will need to cancel directly with the company you booked through, the company will contact us to cancel the session, the responsibility of the refunded booking fee lies with them not Impact Digital Photography.

Booking changes may be subject to additional Refundable Booking Deposit charges. These charges vary according to date and availability.

You are required to provide at least 3 days’ notice if you wish to change your session date.

If you do not provide us with at least 3 days’ notice to change your session date, there is a charge of £50.00 (less booking deposit paid) which is non-refundable and will be debited from the credit/debit card on which the booking deposit was paid.

 

Cancelling Sessions

Photo session can only be cancelled by calling the Bookings Team on the main number on our contacts page or email: info@impactdigitalphoto.com.

You are required to provide at least 3 days’ notice if you wish to cancel your session.

If you do not provide us with at least 3 days’ notice to cancel your session, there is a charge of £50.00 (less booking deposit paid) which is non-refundable and will be debited from the credit/debit card on which the booking deposit was paid.

 

Photographs & Orders

Our studio operates a ‘No Pressure’ sales policy.

Complimentary images or prints included in any photo session do not include retouched or creative images.

Any discounts or special offers provided on the day of your appointment will not apply to any subsequent orders that you may place.

Copyright for all images remains with Impact Digital Photography and images must not be reproduced in any form without permission from the company. However, if you purchase any images in digital format, you will be provided with a Copyright Certificate granting permission to reproduce images as you wish.

Digital image orders will be dispatched within 14 days of the session. Print orders will be dispatched within 24 days of the appointment.

Any order placed in your viewing session cannot be amended or cancelled.

We do not share customer details with any 3rd parties unless we are required by law to do so. .

By booking a session with us, you are subject to these full Terms and Conditions.

 

Bookings

Booking deposits vary from £50 to £150 and are taken to ensure clients show up for their booked sessions. If they are not used as part of a further order, they are refunded within 14 days’ attendance of the photo session.

Clients can obtain a refund of the booking deposit provided it is in writing by email or post* and received within 14 days of the deposit being paid.

Impact Digital Photography has 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, in which to refund the deposit. Bookings made for appointments within 7 days of the deposit being paid are not entitled to a refund under the Act.

We do not share customer details with any 3rd parties.

Deposits may be used against the cost of images at the customer discretion, and there is no obligation to buy images in order to receive the refund.

If you fail to show, or cancel your appointment less than 3 working days before your appointment in writing*, you will lose your booking deposit and you will be charged a studio hire fee of £100. This is to cover the expense of the creative staff and studio time.

 

Packages at the Studio

Images start from £65 EACH and decrease the more you purchase. Packages are only available on the day and can be tailored to suit your budget and needs.

All copyrighted images are sold on the day of the shoot only. Other goods such as websites can be purchased at a later date. Please ensure you are happy with the quality before ordering. All purchased images are given on the day of the shoot via email transfer if a full payment has been made, websites and Digital business cards are sent electronically via email within 6 weeks of placing the order. Please be prepared to buy on the day to avoid any disappointment.

Once a client has left the premises having placed an order with the copyrighted images, the studio is unable to cancel the order.

All retouching is free of charge and as such is done at the studio’s discretion.

 

Delivery Times

All products and services from Impact Digital Photography will only be released once payment has been made in full

We do not share customer details with any 3rd parties unless we are required by law to do so.